Say It Right the First Time



There are many different ways to produce high-performance results in organizations. Some companies create an internally competitive environment where the toughest, but not necessarily the most competent, rise to the top. 


Other organizations build a consensus culture where agreement replaces quality by reducing decisions to the lowest common denominator. Organizations of the future, however, are choosing a longer-term approach to producing results by investing in people. The most prized possession in these companies is the high level of accountability and collaboration among people. People are placed at the heart of the organization, and leaders recognize that their most important resource walks through the front door every day and will walk out again if they are uninspired.


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